School of Business

The effect of organizational/ technological factors and the nature of knowledge on knowledge sharing

Document Type

Conference Paper

Abstract

This study investigates the dynamics of a knowledge sharing effort in New York State government that involved multiple organizations, divisions, and geographically separated offices in the development of the Multi-Purpose Access for Customer Relations & Operational Support System. Using a case study approach, we address the question of how multiple organizational and technological factors-distributed leadership, alignment of issues and incentives, coordination of a number and variety of groups, trust, technology, and implementation strategy-interact with the nature of knowledge to influence the knowledge sharing process. A major contribution of this study is that it uses a multi-dimensional view of knowledge, examining the interactive impact of the nature of knowledge with multiple organizational and technological factors in public sector knowledge management research. © 2006 IEEE.

Publication Title

Proceedings of the Annual Hawaii International Conference on System Sciences

Publication Date

10-17-2006

Volume

4

ISSN

1530-1605

ISBN

9780769525075

DOI

10.1109/HICSS.2006.461

Keywords

local government, knowledge management, US government, technological innovation, electronic government, technology planning, decision making, information technology, innovation management, impedance

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