School of Professional Studies

Date of Award

5-2021

Degree Type

Capstone

Degree Name

Master of Public Administration (MPA)

Department

School of Professional Studies

Chief Instructor

Mary Piecewicz

Abstract

The human services field is growing rapidly in Massachusetts as it is across the country, and the Commonwealth does not have enough qualified staff to fill vacancies. The workforce shortage has risen to crisis levels due to high turnover, insufficient training, low wages, and a lack of recognition and appreciation for direct support professionals. The individuals receiving services in Massachusetts deserve quality and stability. The state budget – strained by inefficient service models and reactive fixes – also demands systemic change. The human services workforce crisis impacts a variety of stakeholders. Individuals served are directly affected, as are the direct support employees. Additionally, provider organizations and state funding departments constantly bear the burden of this problem. Families of individuals served are substantially impacted, as is the overall community (including taxpayers). The costs of the crisis are reflected in service quality, in relationships, and in dollars. This paper explores the literature on factors contributing to this workforce crisis and its effects. My focus is on intellectual and developmental disability services, but relevant research from other human service areas is considered. Information from various academic journals and industry studies at both state and federal levels is included. Public policy is an important consideration. Based on my research and experience, I will propose additional solutions to the problem, particularly around wages, training, technology, and employee recognition.

Share

COinS
 
 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.